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faq

Frequently Asked Questions

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What is included in branding and strategy?

Brand strategy and positioning, brand voice and messaging, visual direction, logo and identity system, art direction, brand guidelines, and core marketing assets (presentations, social templates, key materials).

Services

What does Skywwward do?

Skywwward is a creative technology partner that delivers end-to-end Webflow work across branding, web design, web development, migrations, integrations, SEO foundations, QA, and post-launch support.

General

How do we communicate during the project?

We typically start on email, then work in email and/or Slack or Microsoft Teams once the project is moving.

Communication

What does your process look like from kickoff to launch?

We follow a structured flow: direction → define → design → build → launch, with milestone reviews and weekly updates at minimum.

Process

What do we receive at handover?

A transferred Webflow project, documentation, and recorded 1:1 training (Loom).

Deliverables & Ownership

How many design concepts and revision rounds are included?

Typically 3 homepage design concepts, with 2 revision rounds to finalize the homepage concept, then 2 revision rounds for the remaining pages delivered in batches.

Changes & Revisions

What support is included after launch?

You receive 30 days of complimentary support after launch with a 48-hour turnaround for issues that arise.

After launch

How do you demonstrate quality and reliability?

We back our work with consistent delivery and long-term client relationships. To date, we have delivered 50+ Webflow projects, maintain a 95 NPS, and have 85% client retention. You can also review our case studies and client testimonials for concrete examples.

Trust & Credibility

How is pricing structured?

Project-based. Scope, milestones, and delivery dates are defined upfront.

Pricing & Terms

What is included in web design?

Website strategy and structure, UX (sitemaps, flows, wireframes), visual direction, UI design (high-fidelity pages and a component system), interaction and motion direction (micro-interactions), plus implementation-ready handover documentation.

Services

Who do you typically work with?

We primarily work with tech, SaaS, fintech and financial services, and technology-led companies, including startups and scale-ups. We also take on projects in other industries when the team values a high standard of design and technical execution, and needs a reliable Webflow partner for migration, integrations, and long-term scalability.

General

Can you work from our design, or do you need to design it?

Both. We can design and build, or start development once your design is approved/handed over.

Process

How often will we get updates?

You receive updates at every milestone and at least once per week.

Communication

What happens after the 30-day support period?

Requests are billed hourly.

After launch

Do we own the website after delivery?

Yes. After final payment, you receive full ownership, including full code handover.

Deliverables & Ownership

What happens if scope changes mid project?

We confirm the scope change and adjust timeline and pricing accordingly before proceeding.

Changes & Revisions

What impacts on the project cost the most?

Complexity, custom functionality, integrations, migration scope, number of pages/templates, and revision rounds.

Pricing & Terms

Are you a certified Webflow partner?

Yes. Skywwwards is a certified Webflow Premium Partner.

Trust & Credibility

Do you handle both web design and Webflow development?

Yes. We can deliver design and development end-to-end, or build from an existing design once it is approved or handed over.

General

What is included in web development?

Custom Webflow development with CMS setup, responsiveness, interactions/animations, integrations, technical SEO foundations, performance optimization, cross-device/browser testing, technical setup (GTM/GA4/cookie consent when needed), documentation, and recorded training at handover.

Services

How does web design work in practice?

We align on goals and content direction, define UX structure, lock visual direction, then design homepage concepts and build the rest in batches through structured review rounds, ending with an implementation-ready handover package.

Process

Will we have direct access to the team?

Yes. You have direct communication with the team through the agreed channels (email, Slack, or Teams).

Communication

How does feedback timing affect delivery dates?

The faster feedback arrives at review points, the faster the project moves. Delayed feedback typically extends timelines.

Changes & Revisions

Do you provide training and documentation?

Yes. Training is provided at handover, recorded with Loom, and supported with documentation.

Deliverables & Ownership

What are your payment terms?

50% upfront to start, 50% after build approval, and transfer after full payment.

Pricing & Terms

Do you offer ongoing maintenance?

Yes. You submit tasks via a tracking board (ClickUp or Trello), we execute them, and invoicing is monthly based on tracked hours.

After launch

Do you work with templates, or is everything custom?

Everything is custom. We do not deliver template-based sites.

General

What is included in website migration?

Platform-to-Webflow rebuild, content mapping and restructuring, CMS migration where relevant, URL/SEO continuity setup (including redirect planning where needed), design rebuild/optimization, integrations and technical setup as scoped, full QA, and post-migration support.

Services

What do you need from us, and when?

You are most involved at the beginning for direction and decisions, then mainly at milestone reviews. Feedback speed impacts delivery timelines.

Communication

How does web development work in practice?

We build desktop first and review, then mobile and review, then complete integrations and technical setup and review, followed by launch and post-launch support.

Process

What are your typical timelines by service?

Timelines vary based on scope and complexity, including the number of pages, integrations, migration requirements, revision rounds, and how quickly feedback is provided. Typical ranges are:Branding and strategy: typically 4–8 weeksWeb design: typically 6–7 weeksWeb development: typically 1 week to 3 monthsWebsite migration: typically 1–8 weeksSEO: ongoing (we also support one-time foundations)QA and support: ongoing

General

What integrations can you implement?

CRM and marketing automation (e.g., HubSpot, Salesforce), analytics and tracking (e.g., GTM, GA4), payments (e.g., Stripe, PayPal, Square), automations (e.g., Zapier), and custom API workflows. Other tools such as Airtable, Firebase, Shopify, Mailchimp, Segment, Lever, and Greenhouse.

Services

How do you handle QA before launch?

We test responsiveness, cross-device/browser behavior, key flows, forms, tracking, and integrations as relevant, then run final checks before go-live.

Process

What does SEO include?

Technical SEO foundations, site structure and internal linking, performance/page speed optimization, and on-page SEO best practices (titles, headings, metadata, template hygiene). Content strategy and writing can be scoped separately if needed.

Services

What is included in QA and support?

Functional and pre-launch QA, ongoing maintenance and updates, performance monitoring/optimization, and strategic improvements/enhancements over time.

Services

Something not covered here?

We respond within 1 business day.

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