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Frequently Asked Questions
What is included in branding and strategy?
Brand strategy and positioning, brand voice and messaging, visual direction, logo and identity system, art direction, brand guidelines, and core marketing assets (presentations, social templates, key materials).
What does Skywwward do?
Skywwward is a creative technology partner that delivers end-to-end Webflow work across branding, web design, web development, migrations, integrations, SEO foundations, QA, and post-launch support.
How do we communicate during the project?
We typically start on email, then work in email and/or Slack or Microsoft Teams once the project is moving.
What does your process look like from kickoff to launch?
We follow a structured flow: direction → define → design → build → launch, with milestone reviews and weekly updates at minimum.
What do we receive at handover?
A transferred Webflow project, documentation, and recorded 1:1 training (Loom).
How many design concepts and revision rounds are included?
Typically 3 homepage design concepts, with 2 revision rounds to finalize the homepage concept, then 2 revision rounds for the remaining pages delivered in batches.
What support is included after launch?
You receive 30 days of complimentary support after launch with a 48-hour turnaround for issues that arise.
How do you demonstrate quality and reliability?
We back our work with consistent delivery and long-term client relationships. To date, we have delivered 50+ Webflow projects, maintain a 95 NPS, and have 85% client retention. You can also review our case studies and client testimonials for concrete examples.
How is pricing structured?
Project-based. Scope, milestones, and delivery dates are defined upfront.
What is included in web design?
Website strategy and structure, UX (sitemaps, flows, wireframes), visual direction, UI design (high-fidelity pages and a component system), interaction and motion direction (micro-interactions), plus implementation-ready handover documentation.
Who do you typically work with?
We primarily work with tech, SaaS, fintech and financial services, and technology-led companies, including startups and scale-ups. We also take on projects in other industries when the team values a high standard of design and technical execution, and needs a reliable Webflow partner for migration, integrations, and long-term scalability.
Can you work from our design, or do you need to design it?
Both. We can design and build, or start development once your design is approved/handed over.
How often will we get updates?
You receive updates at every milestone and at least once per week.
What happens after the 30-day support period?
Requests are billed hourly.
Do we own the website after delivery?
Yes. After final payment, you receive full ownership, including full code handover.
What happens if scope changes mid project?
We confirm the scope change and adjust timeline and pricing accordingly before proceeding.
What impacts on the project cost the most?
Complexity, custom functionality, integrations, migration scope, number of pages/templates, and revision rounds.
Are you a certified Webflow partner?
Yes. Skywwwards is a certified Webflow Premium Partner.
Do you handle both web design and Webflow development?
Yes. We can deliver design and development end-to-end, or build from an existing design once it is approved or handed over.
What is included in web development?
Custom Webflow development with CMS setup, responsiveness, interactions/animations, integrations, technical SEO foundations, performance optimization, cross-device/browser testing, technical setup (GTM/GA4/cookie consent when needed), documentation, and recorded training at handover.
How does web design work in practice?
We align on goals and content direction, define UX structure, lock visual direction, then design homepage concepts and build the rest in batches through structured review rounds, ending with an implementation-ready handover package.
Will we have direct access to the team?
Yes. You have direct communication with the team through the agreed channels (email, Slack, or Teams).
How does feedback timing affect delivery dates?
The faster feedback arrives at review points, the faster the project moves. Delayed feedback typically extends timelines.
Do you provide training and documentation?
Yes. Training is provided at handover, recorded with Loom, and supported with documentation.
What are your payment terms?
50% upfront to start, 50% after build approval, and transfer after full payment.
Do you offer ongoing maintenance?
Yes. You submit tasks via a tracking board (ClickUp or Trello), we execute them, and invoicing is monthly based on tracked hours.
Do you work with templates, or is everything custom?
Everything is custom. We do not deliver template-based sites.
What is included in website migration?
Platform-to-Webflow rebuild, content mapping and restructuring, CMS migration where relevant, URL/SEO continuity setup (including redirect planning where needed), design rebuild/optimization, integrations and technical setup as scoped, full QA, and post-migration support.
What do you need from us, and when?
You are most involved at the beginning for direction and decisions, then mainly at milestone reviews. Feedback speed impacts delivery timelines.
How does web development work in practice?
We build desktop first and review, then mobile and review, then complete integrations and technical setup and review, followed by launch and post-launch support.
What are your typical timelines by service?
Timelines vary based on scope and complexity, including the number of pages, integrations, migration requirements, revision rounds, and how quickly feedback is provided. Typical ranges are:Branding and strategy: typically 4–8 weeksWeb design: typically 6–7 weeksWeb development: typically 1 week to 3 monthsWebsite migration: typically 1–8 weeksSEO: ongoing (we also support one-time foundations)QA and support: ongoing
What integrations can you implement?
CRM and marketing automation (e.g., HubSpot, Salesforce), analytics and tracking (e.g., GTM, GA4), payments (e.g., Stripe, PayPal, Square), automations (e.g., Zapier), and custom API workflows. Other tools such as Airtable, Firebase, Shopify, Mailchimp, Segment, Lever, and Greenhouse.
How do you handle QA before launch?
We test responsiveness, cross-device/browser behavior, key flows, forms, tracking, and integrations as relevant, then run final checks before go-live.
What does SEO include?
Technical SEO foundations, site structure and internal linking, performance/page speed optimization, and on-page SEO best practices (titles, headings, metadata, template hygiene). Content strategy and writing can be scoped separately if needed.
What is included in QA and support?
Functional and pre-launch QA, ongoing maintenance and updates, performance monitoring/optimization, and strategic improvements/enhancements over time.
